Refund and Returns Policy

Effective Date: 18th August 2025

At PETALMY, we take pride in the quality of our silver and titanium jewellery. If you are not fully satisfied with your purchase, we are here to help.

1. Returns

• You may request a return within 7 days of receiving your order.

• Items must be unused, unworn, and in original packaging.

• For hygiene reasons, earrings and customized jewellery are not eligible for return or exchange unless defective.

2. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 7–14 business days.

• Shipping costs are non-refundable.

3. Exchanges

• Exchanges are available for defective or damaged items only.

• If you need to exchange an item, please contact us at [Insert Email].

4. Return Shipping

• Customers are responsible for the return shipping cost unless the item is defective or sent in error.

• We recommend using a trackable shipping service.