Shipping Policy

Effective Date: 18th August 2025

At PETALMY, we aim to deliver your jewellery safely and on time.

1. Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Custom or pre-order items may take longer (processing time will be stated on the product page).

2. Shipping Options & Delivery Time

• Domestic Shipping (Malaysia): 3–7 business days.

• International Shipping: 7–21 business days, depending on destination.

• Delivery times are estimates and may be affected by courier delays or customs clearance.

3. Shipping Fees

• Shipping fees are calculated at checkout based on destination and weight.

• Free shipping may apply for orders above a certain amount (as stated on our website).

4. Order Tracking

• Once shipped, you will receive a tracking number via email or SMS.

• You can track your order using the courier’s website.

5. Lost or Damaged Packages

• PETALMY is not responsible for delays, lost, or damaged packages caused by the courier.

• If your package arrives damaged, please contact us within 48 hours with photo evidence.

6. Customs & Duties (For International Orders)

• Customers are responsible for any customs duties, taxes, or fees charged by their country.